ShiftLoom legal
Terms of Service
Effective Date: July 29, 2026
1. About ShiftLoom
ShiftLoom ("ShiftLoom," "we," or "us") provides a website and a startup execution intervention platform (together, the "Services"). The platform connects authorized company tools, evaluates related evidence across them, and presents evidence-backed findings intended to help leaders identify risks to customer, roadmap, and delivery commitments while there is still time to act. The platform currently operates as a closed pilot, and access is by invitation only. shiftloom.io provides information about ShiftLoom, guides, and related resources; pilot access is provided separately.
2. Accepting These Terms
You must be at least 18 years old to use the Services. By accessing or using the Services, you confirm that you have read and agree to these Terms. If you access or use the Services on behalf of an organization, you represent that you have authority to bind it, and "you" refers to that entity. We may update these Terms from time to time. For material changes, we will notify registered users by email at least 7 days before they take effect and post the revised Terms with an updated effective date. Continued use after that date constitutes acceptance. IMPORTANT - ARBITRATION + CLASS ACTION WAIVER: Unless you opt out, these Terms require individual arbitration to resolve disputes rather than jury trials or class actions. See Section 14 for opt-out instructions.
3. Access and Permitted Use
ShiftLoom grants you a limited, non-exclusive, non-sublicensable, non-transferable, revocable right to access and use the Services for your internal business or evaluation purposes during the pilot. Public website content and resources may be used for your own informational purposes. You may not: copy, modify, distribute, sell, lease, or create derivative works of the platform or its documentation except as permitted by law; reverse engineer or attempt to access underlying source code; share credentials or permit unauthorized account access; disrupt, scrape, probe, or interfere with the Services or their data; use the Services in a way that infringes third-party rights or violates applicable law; misrepresent Output as human-authored or independently verified; or use the platform, Output, or ShiftLoom confidential information to develop a competing product.
4. Your Account
You are responsible for maintaining the security of your credentials and all activity under your account. Notify us at shiftloomhub@gmail.com if you suspect unauthorized access. Accounts may not be shared or transferred.
5. Third-Party Integrations
The platform connects to supported third-party tools through OAuth or another authorized connection method. Current integrations are read-only: ShiftLoom may retrieve permitted data but does not post, edit, or delete content in connected services. Integration availability, supported fields, and synchronization frequency may change during the pilot. ShiftLoom is not responsible for the availability, compatibility, security, or behavior of third-party services, or for loss or damage caused by their acts or omissions. By connecting an integration, you authorize ShiftLoom to access and process the permitted data solely to provide the Services. You are responsible for obtaining any licenses, notices, or consents required to connect and share that data and for ensuring that you have the right to do so. You may disconnect an integration at any time.
6. Your Data
You retain all rights to Customer Data. You grant ShiftLoom the limited rights necessary to access, process, transform, and transmit Customer Data solely to operate, secure, maintain, and provide the Services, including generating retrieval indexes, embeddings, and Output. We treat Customer Data as confidential and disclose it only to service providers that help us provide the Services or when required by law. We do not use Customer Data to train AI models, share it with other customers, or use it for unrelated advertising. Connected integrations may synchronize on a regular schedule while connected. To stop future collection from an integration, disconnect it. You may also delete your account. Upon account deletion, Customer Data will be permanently deleted as soon as reasonably practicable and within 30 days. Data handling, subprocessors, retention, and deletion are described further in the Privacy Policy. A Data Processing Agreement and related compliance documentation will be made available before general availability. During testing, ShiftLoom may pause synchronization or other data processing without requiring account deletion.
6.a. International Users
The platform is currently available to users in the United States and United Kingdom only. If ShiftLoom extends access to users in the European Economic Area or Switzerland, a Data Processing Agreement and related GDPR compliance documentation will be provided before such access is granted. UK users acknowledge that ShiftLoom processes personal data as a data controller and will handle it in accordance with applicable UK data protection law. UK users may exercise data subject rights (access, correction, deletion, portability) by contacting shiftloomhub@gmail.com. ShiftLoom will respond within 30 days.
7. ShiftLoom's Intellectual Property
ShiftLoom retains all rights, title, and interest in and to the platform, its technology, algorithms, models, and documentation. No rights are granted except as expressly stated in these Terms.
8. Feedback
Any feedback you share with ShiftLoom, whether through the platform or by other means, grants ShiftLoom a perpetual, royalty-free right to use it solely to improve the Services. While feedback is not treated as confidential, your identity remains protected. We will not publicly attribute feedback to you or your organization, nor identify you as a feedback provider to any third party, without your prior written consent.
9. Representations and Warranties
You represent and warrant that: (a) you have all rights and authority necessary to provide your data to ShiftLoom; (b) you will comply with applicable laws in connection with your use of the Services; and (c) ShiftLoom's use of your data as permitted will not breach any third-party agreements.
10. Disclaimer of Warranties
The Services are provided as-is and as-available. To the maximum extent permitted by applicable law, ShiftLoom disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and uninterrupted operation. Output may be generated with artificial intelligence and may be incomplete, outdated, or inaccurate. It identifies possible risks and supporting context; it does not guarantee that an event will occur or that an intervention will prevent it. Output is not legal, financial, accounting, employment, security, or other professional advice and must not be the sole basis for a consequential decision. You remain responsible for reviewing the underlying evidence, applying human judgment, obtaining professional advice where appropriate, and deciding whether and how to act.
11. Indemnification
You will defend ShiftLoom against any third-party claim arising from: (a) your data or our use of it as permitted; (b) your use of the Services in violation of these Terms, third-party rights, or applicable law. You will indemnify and hold ShiftLoom harmless from damages and costs awarded or paid in settlement. ShiftLoom will promptly notify you of any such claim and provide reasonable cooperation at your cost.
12. Limitation of Liability
YOU ACKNOWLEDGE THAT THE SERVICES ARE PROVIDED AT NO CHARGE DURING THE PILOT PERIOD AND THAT THIS IS REFLECTED IN THE LIABILITY TERMS BELOW. Neither party is liable for lost revenue, profits, or business, or for any indirect, incidental, punitive, special, or consequential damages. As no fees are charged during the pilot, ShiftLoom's total aggregate liability for any claim arising out of or related to these Terms or the Services is zero, to the maximum extent permitted by applicable law.
13. Suspension and Termination
ShiftLoom may immediately suspend or terminate your access at any time for violation of these Terms, without liability. Upon account deletion, your data is deleted per Section 6. Sections 7, 8, 9, 10, 11, 12, 14, and 15 survive termination.
14. Dispute Resolution
For any dispute, contact us first at shiftloomhub@gmail.com. If unresolved within 30 days, you agree to resolve the dispute through binding arbitration via the American Arbitration Association (AAA) under its rules, before a single arbitrator. Arbitration will be conducted remotely unless both parties agree otherwise. The arbitrator's decision is final and binding, and judgment may be entered in any court of competent jurisdiction. Claims must be initiated within two (2) years of accrual or are time-barred. Each party pays its own attorneys' fees. You may opt out of arbitration by emailing shiftloomhub@gmail.com within 30 days of first accepting these Terms. Any dispute must be brought in your individual capacity. You waive any right to participate in a class action or representative proceeding. If arbitration is unenforceable or you opt out, disputes will be resolved in state or federal courts in Delaware, and both parties submit to personal jurisdiction there, with jury trial waived. Notwithstanding the foregoing, ShiftLoom may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent or stop unauthorized use of the Services, unauthorized access to ShiftLoom systems, or infringement of ShiftLoom's intellectual property rights, without first engaging in informal resolution or arbitration.
15. General
These Terms are governed by the laws of Delaware, without regard to conflict-of-laws rules. Neither party is liable for delay or failure caused by events beyond reasonable control, including acts of God, government restrictions, epidemics, or major infrastructure disruptions. These Terms and any separate written pilot agreement are the entire agreement between you and ShiftLoom regarding the Services; if they conflict, the separate written agreement controls for its subject matter. Failure to enforce any provision is not a waiver of it. If any provision is found unenforceable, it is amended to the minimum extent necessary; the remainder stays in effect. ShiftLoom may use subcontractors and remains responsible for their performance. You may not assign these Terms without ShiftLoom's prior written consent, except that you may assign them in connection with a merger, acquisition, or sale of substantially all of your assets if you give ShiftLoom written notice. ShiftLoom may assign these Terms in connection with a merger, acquisition, or sale of substantially all its assets. You may not access the platform from a country subject to a US government embargo or if you are on a US government restricted-party list. Nothing in these Terms creates a joint venture, partnership, or agency between the parties.
16. Definitions
"Services" means the ShiftLoom website, platform, software, integrations, features, guides, resources, and related tools that ShiftLoom makes available. "Customer Data" means data that you or an Authorized User submits to, enters into, or authorizes ShiftLoom to retrieve through the platform, excluding feedback. "Output" means insights, risk findings, analyses, answers, summaries, or other content generated or presented by the Services, including content based on Customer Data. "Authorized User" means an individual whom you authorize to access the platform under your organization account.
17. Contact
shiftloomhub@gmail.com shiftloom.io